January 27, 2021

Heard County 911 changes procedures with new CDC Guidelines

(Franklin, GA) — Beginning immediately, Heard County 911 dispatchers will be asking a series of questions based on CDC guidelines for screening of possible Coronovirus or COVID-19 infection of every caller to 911.

These questions will be asked of every caller requesting EMS, Fire, or Law Enforcement along with the common questions that dispatchers must ask in order to obtain information to assist first responders when they are to handle calls for public safety assistance.

The following is a list of the questions every caller will be asked, if possible:

Have you traveled outside the country in the last 14 days?

Have you traveled outside the community and been involved in an event with a large group of people?

Have you been within 6 feet of a person with a confirmed or possible case of the Coronavirus or symptoms of the flu?

Do you have a fever above 100.4 degrees?

Do you have difficulty breathing or flu like symptoms?

“While some of these questions may not relate to your situation, we are still required to ask these questions,” said Heard County 911 director Chris Acosta in an emailed statement Thursday afternoon.

“The dispatchers will make every effort to gather this information and relay the responses to the responders as quickly as possible as well as maintaining confidentiality of the caller. The information gathered will only be relayed to first responders responding to your call.”

Acosta encourages patience among callers during these unprecedented times.

“Please be patient and responsibly answer these questions when asked by the dispatcher. We want to provide the best and safest response to emergencies in Heard County for our citizens and our public safety responders,” says Acosta.

“By following the CDC guidelines and asking these additional questions, we are doing our part during this difficult situation. As always, only dial 911 in a true emergency. Our non-emergency number is 706-675-3328, please use that number if you have any questions or concerns. Thank you, take care and stay safe.”


  1. Beth Burgoon says

    Thank you to all our First Responders who do such a great job all the time, even under the most threatening conditions

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